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RIA Customer Support

Makin your experience with us as transparent and seamless as possible.

RIA Customer Help Center

Shipping Policy:

RIA customers are eligible for free standard shipping on orders over $100.  Please allow up to 24 hours for order processing. Once your order has shipped, it will be delivered between 4-6 business day.  All shipments are sent from San Diego, California. Orders ship between Monday and Friday, excluding federal holidays. 

See our full Shipping Policy page here.

What is your shipping policy?

We want you to put your new eyewear to the test and really make sure it is for you, so we off free standard shipping & free 30-day returns so that you can try our products risk-free. Further, we invite you to try them out on court (not just at home) before making your decision.

Please see our full Return & Exchange Policy here.

What is your return policy?

Please see all information on our prescription capabilities here.

Do you make prescription lenses?

Please allow up to 24 hours for order processing, packing, and carrier pick up. We pack and ship orders Monday-Friday, exlcuding federal holidays.

If you ordered via USPS Priority Mail, please note that the delivery estimate provided is an estimate - USPS does not guarantee delivery times.

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