When your order ships, you should receive a shipping confirmation with tracking details. You can also use our Order Tracking page. Tracking may take some time to update after a shipping label is created or a package is handed to the carrier. Shipping

<h2 id="how-can-i-track-my-order">How can I track my order?</h2><p>When your order ships, you should receive a shipping confirmation with tracking details. You can also use our <a href="https://riaeyewear.com/pages/tracking">Order Tracking page</a>. Tracking may take some time to update after a shipping label is created or a package is handed to the carrier.</p><h2 id="my-tracking-says-label-created-but-there-is-no-movement">My tracking says &#x201C;Label Created,&#x201D; but there is no movement.</h2><p>Shipping labels may be created before the first carrier scan. If the status does not update as expected, <a href="mailto:team@riaeyewear.com">contact our team</a> with your order number so we can check whether the package has left our fulfillment center and review next steps.</p><h2 id="my-package-says-delivered-but-i-cannot-find-it">My package says delivered, but I cannot find it.</h2><ol><li>Check your mailbox, building parcel room, front desk, entryway and any other usual delivery location.</li><li>Confirm the delivery address and check with household members or nearby neighbors who might have received the package.</li><li>Look for carrier delivery details or a photo, when available.</li><li>If you still cannot locate the package, email <a href="mailto:team@riaeyewear.com">team@riaeyewear.com</a> with your order number and tracking information so our team can investigate and work with you on a resolution.</li></ol><p>We review missing- and delayed-delivery reports individually. For general transit and processing estimates, see our <a href="https://riaeyewear.com/policies/shipping-policy">Shipping Policy</a>.</p>

Order Tracking / Order Not Received

Contact RIA promptly to request order cancellation. Learn when an order can still be stopped and why cancellation is not guaranteed after processing.

<p>To request cancellation of a non-prescription order, use our <a href="https://riaeyewear.com/pages/cancelation-request" target="_blank" rel="noopener noreferrer">cancellation request form</a> or promptly email <a href="mailto:team@riaeyewear.com">team@riaeyewear.com</a> with your order number.</p><p>Our team will confirm whether fulfillment can still be stopped. Cancellation is not guaranteed once processing begins. For prescription eyewear, request cancellation through our RX team within 24 hours of placing the order; approval is not guaranteed if production has begun.</p><p>For more order-change options, see <strong>Can I change or cancel my order?</strong> in this Help Center.</p>

How do I cancel my order?

Learn whether RIA can update a color, change a frame style or add an item before fulfillment, and when you may need to cancel and reorder.

<p>Some changes to non-prescription orders may be possible before fulfillment. Email <a href="mailto:team@riaeyewear.com">team@riaeyewear.com</a> with your order number and request as soon as possible.</p><p>A different color of the same frame style may be possible; a different frame style generally requires canceling and placing a new order. Adding items may require a separate purchase. Changes and combined shipping cannot be guaranteed.</p><p>For cancellation instructions and RX-specific restrictions, see <strong>Can I change or cancel my order?</strong> in this Help Center.</p>

Can I change items in my order?

Ask RIA about faster shipping before your order is fulfilled and learn why expedited transit does not shorten custom prescription production.

<p>If you need faster shipping, contact <a href="mailto:team@riaeyewear.com">team@riaeyewear.com</a> <strong>as soon as possible</strong> after placing your order. Include your order number and the shipping speed you would like.</p><p>We may be able to arrange an upgrade before your order is processed or labeled for shipment. Availability depends on the order&apos;s fulfillment status and the carrier service; additional shipping charges may apply. Upgrades are not guaranteed.</p><p>Once your order has shipped, RIA typically cannot change its shipping service. Prescription orders have a separate custom-production period before they ship; expedited transit does not shorten that production time.</p><p>See current <a href="https://riaeyewear.com/policies/shipping-policy">shipping options and timelines</a>.</p>

Can I upgrade my shipping?

Email RIA with your order number and a photo so we can arrange a correct replacement, investigate a missing item or coordinate RX and Canada issues.

<p>We&apos;re sorry if your order wasn&apos;t correct! Please email <a href="mailto:team@riaeyewear.com">team@riaeyewear.com</a> with your <strong>order number</strong>, a <strong>photo of the item you received</strong>, and a brief description of what you ordered or what is missing.</p><h2 id="if-you-received-the-wrong-item">If you received the wrong item</h2><p>Our team will verify the order and arrange for the <strong>correct item to be sent at no additional charge</strong>. We will also provide a prepaid return label or instructions for sending the incorrect item back at RIA&apos;s expense. Replacement timing depends on the fulfillment process and product availability.</p><h2 id="if-an-item-was-missing-from-your-shipment">If an item was missing from your shipment</h2><p>Let our team know exactly which item is missing. We&apos;ll check your order and shipping details and arrange to send any verified missing item. If a product is unavailable, our team will discuss the available options.</p><h2 id="what-about-prescription-eyewear-or-canadian-orders">What about prescription eyewear or Canadian orders?</h2><p>If the issue involves prescription eyewear or an international shipment, <strong>contact our team before returning anything</strong> so we can coordinate the appropriate shipping and lab instructions. Errors caused by RIA are handled differently from ordinary preference-based returns.</p><p>For general assistance, visit our <a href="https://riaeyewear.gorgias.help/en-US/contact">Help Center contact page</a>.</p>

What if I received a wrong or missing item?

Sign in to your RIA account to view orders and learn how to get help if you cannot access an account or locate a purchase.

<p>Sign in to your <a href="https://account.riaeyewear.com">RIA account</a> using the email address associated with your orders. Your account can help you find current and previous purchases.</p><p>If you have trouble accessing your account or cannot find an order, please email <a href="mailto:team@riaeyewear.com">team@riaeyewear.com</a> with your name, order number (if available) and the email address you used at checkout. Our team can help locate your purchase.</p>

How do I access my RIA account?

Find out when you can request an order change or cancellation, how to contact RIA quickly, and why some requests cannot be guaranteed once fulfillment begins.

<p>Contact RIA <strong>as soon as possible</strong> if you need to change or cancel an order. Some requests can be accommodated before fulfillment, but changes and cancellations are not guaranteed once processing begins.</p><h2 id="can-i-change-items-or-color">Can I change items or color?</h2><p>For non-prescription orders, our team may be able to request a color change within the same frame style if fulfillment has not progressed too far. Switching to another frame style typically requires canceling the original order and placing a new order. Email <a href="mailto:team@riaeyewear.com">team@riaeyewear.com</a> with your order number.</p><h2 id="can-i-add-an-item">Can I add an item?</h2><p>Adding an item may require a separate purchase. Combining orders and shipping them together is not guaranteed.</p><h2 id="can-i-cancel-a-non-prescription-order">Can I cancel a non-prescription order?</h2><p>Submit our <a href="https://riaeyewear.com/pages/cancelation-request" target="_blank" rel="noopener noreferrer">cancellation request form</a> promptly. Our team will check whether the order can still be stopped. If already shipped, ask about return options.</p><h2 id="can-i-cancel-an-rx-order">Can I cancel an RX order?</h2><p>Contact the RX team to request cancellation <strong>within 24 hours of checkout</strong>. Approval is not guaranteed once custom production has begun. Approved cancellations receive a full refund. See the <a href="https://riaeyewear.com/pages/rx-policy" target="_blank" rel="noopener noreferrer">RX Policy</a>.</p>

Can I change or cancel my order?

Learn RIA's U.S. shipping costs, delivery methods, processing times, Canada shipping and what to expect for prescription orders.

<p>RIA ships to the United States and Canada. Orders for in-stock non-prescription products are fulfilled from our Las Vegas, Nevada facility.</p><h2 id="us-standard-shipping">U.S. standard shipping</h2><p><strong>Free standard shipping</strong> on merchandise orders of <strong>$100 or more after discounts</strong>. For orders below $100, standard shipping is <strong>$2.99</strong>.</p><p>Our standard methods include USPS Ground Advantage and UPS Ground Saver. Most in-stock non-prescription orders are processed within <strong>1&#x2013;2 business days</strong>, excluding weekends and holidays. Standard transit is typically <strong>4&#x2013;7 business days after shipment</strong>. Processing and delivery estimates are not guarantees.</p><h2 id="expedited-options">Expedited options</h2><ul><li><strong>UPS Ground:</strong> Estimated 3&#x2013;6 business days in transit.</li><li><strong>FedEx 2Day:</strong> Estimated 2 business days in transit.</li><li><strong>FedEx Standard Overnight:</strong> Estimated next business day after shipment.</li></ul><p>Expedited orders placed before <strong>3 p.m. Eastern Time on business days</strong> are prioritized for same-day processing where eligible, subject to operational capacity. Carrier transit times begin once the order ships, and delays can occur.</p><h2 id="shipping-to-canada">Shipping to Canada</h2><p>We ship to Canada. Shipping charges and applicable duties and taxes are calculated at checkout. Delivery times may vary with customs processing.</p><h2 id="prescription-orders">Prescription orders</h2><p>Custom prescription eyewear typically requires <strong>15&#x2013;30 business days of production after checkout approval</strong>, plus shipping transit time. U.S. RX orders receive complimentary FedEx Express shipping after production. Please see our <a href="https://riaeyewear.com/pages/rx-policy">Prescription (RX) Policy</a>.</p><p>For complete shipping details, visit our <a href="https://riaeyewear.com/policies/shipping-policy">Shipping Policy</a>. You can also <a href="https://riaeyewear.com/pages/tracking">track your order</a> or <a href="mailto:team@riaeyewear.com">contact our team</a>.</p>

Shipping Costs & Delivery Times

RIA ships to Canada. Learn how shipping, duties and taxes are calculated at checkout and how Canadian returns differ from U.S. returns.

<p>RIA currently ships internationally to <strong>Canada</strong>.</p><p>Shipping costs and applicable duties and taxes are calculated at checkout. International delivery times vary by destination, carrier and customs processing. For further information, see our <a href="https://riaeyewear.com/policies/shipping-policy">Shipping Policy</a>.</p><h2 id="canadian-returns">Canadian returns</h2><p>Eligible Canadian non-prescription purchases may be returned within <strong>30 days of delivery</strong>. Customers arrange and pay return shipping costs on a return. Please <a href="mailto:team@riaeyewear.com">contact our team</a> for instructions before sending anything back. If the item arrived incorrect or damaged, contact us so we can arrange a resolution.</p><p>For current conditions and details about duties or taxes on returned orders, please review our <a href="https://riaeyewear.com/pages/returns-exchanges">Returns &amp; Exchanges Policy</a>.</p>

Do you ship to Canada?

Need more assistance? Send an email directly to our support team here in the U.S.

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