Learn about RIA's work with athletes and teaching professionals and where to find the latest ambassador program status and partnership information.

<p>RIA works with athletes, coaches, teaching professionals and other partners who share our focus on performance eyewear.</p><p>Our <a href="https://riaeyewear.com/pages/ria-ambassador-program">Teaching Pro / Ambassador Program page</a> currently provides the latest program status and information. The program is being updated, so new applications and participation details may not be available at all times.</p><p>For other partnership inquiries, <a href="mailto:team@riaeyewear.com">contact our team</a> with a brief introduction and relevant details.</p>

Ambassador & Teaching Pro Program

Find RIA's support email and contact form for help with eyewear, prescription orders, shipping, returns and other questions.

<h2 id="how-can-i-contact-ria">How can I contact RIA?</h2><p>Our customer support team is happy to assist with orders, products, fit, shipping, returns and other questions. Please use our <a href="https://riaeyewear.gorgias.help/en-US/contact">contact form</a> or email <a href="mailto:team@riaeyewear.com">team@riaeyewear.com</a>.</p><h2 id="can-i-call-customer-support">Can I call customer support?</h2><p>We do not currently offer a public customer-support phone line. Our team is available by email and the contact form.</p><h2 id="havent-received-a-reply">Haven&apos;t received a reply?</h2><p>Please check your spam or junk folder in case our response was filtered there. You can follow up on your original message if you still need help.</p><h2 id="customer-support-hours">Customer support hours</h2><p>Our regular support hours are Monday&#x2013;Friday, 9 a.m.&#x2013;5 p.m. Eastern Time, excluding U.S. holidays.</p>

Contact RIA Customer Support

Find out how clubs, pro shops and other retailers can inquire about RIA wholesale accounts or bulk eyewear purchases.

<h2 id="wholesale-accounts">Wholesale accounts</h2><p>Interested in carrying RIA eyewear in your club, pro shop or retail store? Please submit an inquiry through our <a href="https://riaeyewear.com/pages/wholesale-accounts" target="_blank" rel="noopener noreferrer">Wholesale Accounts page</a>. Our team will review your business information and follow up with available options.</p><h2 id="bulk-purchases">Bulk purchases</h2><p>Planning eyewear purchases for a team, company, event or group? Submit your details through our <a href="https://riaeyewear.com/pages/bulk-orders">Bulk Orders page</a>. Our team can discuss available products, quantities and ordering details.</p><p>Availability, timing and commercial terms are reviewed for each inquiry.</p>

Wholesale & Bulk Orders

Need more assistance? Send an email directly to our support team here in the U.S.

Emailed in, but haven't heard back from us? Please check your spam/junk folder just in case to see if our reply is there!

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RIA Customer Support

Contact our team or explore wholesale, bulk orders, and partnership opportunities.

Company & Partnerships

Order Tracking / Order Not Received

How do I cancel my order?

Can I change items in my order?

Can I upgrade my shipping?

What if I received a wrong or missing item?

How do I access my RIA account?

Can I change or cancel my order?

Shipping Costs & Delivery Times

Do you ship to Canada?

Orders & Shipping

Returns & Exchanges

How do refunds and store credit work?

What is RIA's warranty, and how do I submit a claim?

How do I return an order?

Returns & Warranty

How do I order prescription eyewear?

Can I use vision insurance or HSA/FSA funds for RIA eyewear?

My prescription eyewear feels distorted or uncomfortable. What should I do?

Prescription Eyewear

What size RIA frame should I choose?

Where are RIA frames and lenses made?

Can I try RIA eyewear before buying?

How do I choose the right RIA frame?

How much do RIA frames weigh?

What are RIA frames and lenses made from?

Frames & Fit

Which lenses are best for outdoor tennis and pickleball?

Which lenses are best for golf?

What do lens categories and VLT mean?

Which lenses are best for indoor racquet sports?

Are RIA lenses polarized?

Which RIA eyewear offers impact protection?

Do RIA lenses block UV rays?

Why do Court HD+ and Golf HD+ lenses look blue?

Which RIA lens is right for me?

Lenses & Performance

Choosing Your Eyewear

How do I order replacement lenses?

How should I clean and care for my RIA eyewear?

How do I change lenses or adjust my frames?

Can I change the lenses in my RIA frames?

Can I order a replacement eyewear pouch?

Can I order a replacement Reflex key tool?

Can I order a replacement Model One nosepiece?

Can I order a replacement eyewear case?

Where can I buy additional lenses?

Can I order replacement Model One temple sleeves?

My eyewear is slipping, fogging or uncomfortable. What can I do?

Care & Replacement Parts

Which payment methods does RIA accept?

Gift Cards & Store Credit

Why was I charged sales tax?

Discounts & Promotions

Payments & Gift Cards

Shipping & Order Information