We can do prescription in Single Vision in 3 frame styles - Reflex, Vantage and Forte. Our Reflex and Vantage frames both have a very limited prescription range, while our Forte frame style has a much more substantial range of prescriptions that we c

<h3 id="can-you-do-prescription">Can you do prescription?</h3>We can do prescription in Single Vision in 3 frame styles - Reflex, Vantage and Forte.&#xA0;Our Reflex and Vantage frames both have a very limited prescription range, while our Forte frame style has a much more substantial range of prescriptions that we can accommodate.We can also accommodate progressive&#xA0;prescriptions in our Forte frame.We cannot do prescription in our Model One or Response frames.Send us an email <a href="https://riaeyewear.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">here</a> with the subject line &quot;Prescription Confirmation&quot; and all of the following information so that we can let you know which frames you are eligible for:<ul><li>Attach a high resolution file (PNG, JPG, or PDF) of your prescription</li><li>Include your pupillary distance (PD) - if you do not have it handy, you need to obtain it from your optometrist or eye doctor. PD is the distance between the middle of your pupils and helps us to make sure your prescription is inserted correctly.</li></ul> <h3 id="isPasted">How long until my RX order ships? </h3>Prescription orders are processed in 20-30 business days. Occasionally, it may be longer than 20 days if our lab needs to re-coat the lens if it does not pass quality control. <h3 id="are-rx-orders-refundable">Are RX orders refundable?</h3>We cannot offer refunds on prescription orders after they have been processed and shipped from our lab. You are more than welcome to purchase a non-Rx Reflex (fully refundable) to try on for fit first before moving on to getting your prescription made. <h3 id="isPasted">My prescription is out of range - when will you have a style that my prescription fits into?</h3>We are hard at work on new styles to fit a greater range of our customer&apos;s Rx needs - if you would like to stay up-to-date and be notified the minute we are ready to release a line that your prescription fits, sign up <a href="https://riaeyewear.com/pages/rx-sign-up" rel="noopener noreferrer" target="_blank">here</a>. <h3 id="isPasted">Do you make overglasses?</h3>We do not currently make any sunglasses that can fit over other glasses.

Prescription RX Program

Information about changing your RIA sunglass lenses and adjusting temples for increased fit.

<h3 id="isPasted">How do I change my Model One lenses?</h3>See our <a href="https://www.youtube.com/watch?v=q01wugs3P24" rel="noopener noreferrer" target="_blank">lens change tutorial video here</a>. <h3 id="isPasted">How do I change my Reflex lenses?</h3>See our <a href="https://youtu.be/81_V45gE05U" id="isPasted" rel="noopener noreferrer" target="_blank">lens change tutorial video here</a>. To make this change, you need a Reflex keytool. <h3 id="isPasted">How do I adjust my Reflex temples?</h3>The Reflex frame has core wire in the temples that allows them to flex horizontally for a snugger fit at the back of the head. You can see our <a href="https://youtube.com/shorts/5U2R0T0NjCo" rel="noopener noreferrer" target="_blank">video tutorial on adjusting the Reflex temples here</a>.&#xA0;<h3 id="isPasted">How do I adjust my Vantage temples?</h3>The Vantage frame has core wire in the temples that allows them to flex horizontally for a snugger fit at the back of the head. These temples can be adjusted in the exact same way as the Reflex temples referenced above.&#xA0;**Please note - Model One, Response and Forte do not have adjustable temples.<h3 id="isPasted">How do I adjust my Vantage nose piece?</h3>The Vantage frame has core wire in the nose piece which allows it to be adjusted in all directions. You can simple pinch or pull the both sides of the nose piece to move it into the most comfortable position. &#xA0;<h3 id="isPasted">How do I adjust my Response nose piece?</h3>The Response frame has core wire in the nose pads which allows them to be adjusted in all directions. You can simple pinch or pull the both sides of the nose pads to move them into the most comfortable position. &#xA0;**Please note - Model One, Reflex and Forte do not have an adjustable nose piece.&#xA0;

Changing Lenses & Adjusting Temples/Nose Piece

<h3 id="what-sizes-do-your-sunglasses-come-in">What sizes do your sunglasses come in?</h3>We currently offer one size in all of our models - they are standard medium fit. &#xA0;&#xA0; <h3 id="isPasted">What are the specific sizes of each frame style?&#xA0;</h3>Model One Measurements: 135mm lens width, 120mm hinge to temple tip. This is industry standard medium fit. However, our frame material - Swiss nylon - allows the arms to flex considerably to fit different head sizes. &#xA0;Reflex Measurements: 131mm width (combined), 129mm hinge to temple tip. This is industry standard medium fit. However, this frame sports adjustable temples that allow for a snugger fit when it&apos;s needed.&#xA0;Response Measurements: 60mm lens width (each), 40mm lens height, 129mm hinge to temple tip. This is industry standard medium fit. The flexible nylon frame material and adjustable nose piece allows for multiple size fits. &#xA0; &#xA0;Forte Measurements: 51mm lens width, 18mm nose bridge, 137mm hinge to temple tip. This is industry standard medium fit. However, this frame sports integrated spring hinges fo fir wider heads where needed. &#xA0;&#xA0;Vantage Measurement: 134mm lens width (combined), 125 hinge to temple tip. This is industry standard medium fit. However, our frame sprots adjustable temples and an adjustable nose piece that allow for a snugger fit where it&apos;s needed.&#xA0; <h3 id="isPasted">Do you have sunglasses specifically for women and for men?</h3>All of our current sunglass styles are unisex and we have a 50/50 split of women to men buyers.&#xA0; <h3 id="i-have-a-smallernarrower-face-what-should-i-choose">I have a smaller/narrower face, what should I choose?</h3>If you have a smaller/narrower face, we recommend trying our <a href="https://riaeyewear.com/products/reflex-tennis-pickleball-sunglasses" rel="noopener noreferrer" target="_blank">Reflex</a>. The frame measurements are as follows: 131mm lens width (combined), 129mm hinge to temple tip. You can also try our <a href="https://riaeyewear.com/products/forte-tennis-pickleball-sunglasses" rel="noopener noreferrer" target="_blank">Forte</a> sunglasses, which can be worn as oversized by smaller faces. <h3 id="i-have-a-largerwider-face-what-should-i-choose">I have a larger/wider face, what should I choose?</h3>If you have a larger/wider face, we recommend trying:<a href="https://riaeyewear.com/products/model-one-tennis-pickleball-sunglasses" rel="noopener noreferrer" target="_blank">Model One</a> - 135mm lens width and 120mm hinge to temple tip.<a class="fr-strong" href="https://riaeyewear.com/products/vantage-court-hd-tennis-pickleball-sunglasses" id="isPasted">Vantage</a> - 134mm lens width (combined), 125 hinge to temple tip <h3 id="isPasted">Do you have any frames with Asian Fit?</h3>We do not currently make frames specifically for Asian Fit. However, we recommend our <a class="fr-strong" href="https://riaeyewear.com/products/reflex-tennis-pickleball-sunglasses" id="isPasted">Reflex</a>&#xA0; frame, which sits out from the face so it won&apos;t touch the cheeks and has adjustable temple arms so that you can secure the fit of the eyewear to make sure it does not slide down your nose while wearing.

Sizing and Style

<h3 id="isPasted">Where are your items made?</h3>Our sunglasses are handmade in a small town in northern Italy. All of our products are stamped with &quot;Made in Italy&quot; and a CE mark, affirming our product&apos;s conformity with European health, safety, and environmental protection standards <h3 id="what-are-your-items-made-from">What are your items made from?</h3>Our sunglass frames are made with TR90, a thermoplastic material that is incredibly durable, flexible, and lightweight. Our lenses come in two material types, depending on the lens and its sport use: polycarbonate and nylon.

Materials

Information about caring for your products.

<h3 id="care-instructions">Care Instructions</h3><ul><li style="font-size: 16px;">Clean lenses only with provided RIA microfiber cloth</li><li style="font-size: 16px;">Do not clean lens with any paper products as it will damage the lens and/or coatings</li><li style="font-size: 16px;">If frame needs cleaning, only use mild soap and water</li><li style="font-size: 16px;">Don&#x2019;t place your sunglasses face down</li><li style="font-size: 16px;">Always store your sunglasses in the supplied case when not in use and during transport</li><li style="font-size: 16px;">Always store your sunglasses in a cool, dry place away from direct sunlight and/or heat</li><li style="font-size: 16px;">Do not expose your sunglasses to extreme heat conditions (100+ degrees Fahrenheit, example: car dashboards or heater vents)</li></ul><h3 id="makeupdirt-on-rubber">Makeup/Dirt On Rubber</h3>Some of our lighter color (especially white) rubber nose pads and temple sleeves can get dirtier than the darker colors. We recommend using rubbing alcohol and a swap to clean the rubber, as the alcohol will not hurt the rubber and will be more effective than water alone.<h3 id> </h3>

Care Instructions

<h3 id="isPasted">What is your warranty policy?</h3>RIA provides a one-year warranty against manufacturing defects from the date of purchase. During the term of this warranty, RIA will replace any current style which is deemed by RIA to possess a manufacturing defect. Scratched lenses or other wear and tear as a result of normal use are not covered by this warranty. If you have a defect, all we ask is that you send your pair back to us with a prepaid label to perform the inspection.&#xA0;For warranty or replacement service, please contact us&#xA0;<a href="https://riaeyewear.gorgias.help/en-US/contact">here&#xA0;</a>with the subject line: Warranty Service and include pictures of the damage if possible.

Warranty Policy

We currently sell Digital Gift Cards. You can find them here for purchase. To check your existing digital gift card balance, please check the original confirmation email sent containing your virtual gift card information. This email directly links to

<h3 id="do-you-sell-gift-cards">Do you sell gift cards?</h3>We currently sell Digital Gift Cards.&#xA0;You can find them <a href="https://riaeyewear.com/products/ria-eyewear-gift-cards" rel="noopener noreferrer" target="_blank">here</a> for purchase. <h3 id="isPasted">How do I check my gift card balance?</h3>To check your existing digital gift card balance, please check the original confirmation email sent containing your virtual gift card information. This email directly links to your unique gift card and its current balance. If you have any issues checking, please email us <a href="https://riaeyewear.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">here</a> with the subject line: Gift Cards. <h3 id="isPasted">Can I return my gift card?</h3>Digital Gift Cards cannot be returned, refunded, exchanged, or redeemed for cash.

Gift Cards

The most common questions about our sunglass lenses.

Lens FAQs

The most frequent questions about our frames.

Frame FAQs

How to find replacement parts and accessories

Replacement Parts and Accessories

Need more assistance? Send an email directly to our support team here in the U.S.

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