<h3 id="where-do-you-ship"><strong>Where do you ship?</strong></h3><p>We currently only ship within the U.S.</p><p><br></p><h3 id="how-much-does-us-shipping-cost"><strong>How much does U.S. shipping cost?</strong></h3><p>RIA customers are eligible for free standard shipping on orders over $100. &#xA0;Please allow up to 24 hours for order processing. Once your order has shipped, it will be delivered between 4-6 business days.</p><p id="isPasted">We also have expedited options - USPS Priority Mail, UPS 2nd Day Air, and UPS Overnight - costs are calculated at checkout.</p><p><br></p><h3 id="isPasted"><strong>How long does shipping take?</strong></h3><p>All shipments are sent from San Diego, California. Orders ship between Monday and Friday, excluding federal holidays.</p><p id="isPasted">USPS Priority Mail: Expedited orders will be delivered in 2-4 business days from the ship date. Please note, the 24 hour order processing time is not included in this estimated shipping delivery window and USPS does <u>not</u> guarantee delivery times. &#xA0;&#xA0;</p><p>UPS 2nd Day Air: Orders placed by 5pm EST will be processed same day and will arrive two days later. Orders placed after 5pm will arrive 3 days later.</p><p>UPS Next Day Air: Orders placed by 5PM EST will be processed the same day and will arrive the next day. Orders placed after 5pm will arrive 2 days later. &#xA0;</p><p><br></p><h3 id="isPasted"><br></h3>

Shipping

Information about trying our sunglasses on in person.

<h3 id="i-want-to-try-your-sunglasses-on-first-where-can-i-do-that"><strong>I want to try your sunglasses on first. Where can I do that?</strong></h3><p>At the moment, we are almost exclusively direct-to-consumer from our online shop. That is why we do free shipping and free 30-day returns so you can try our eyewear at home risk-free. If our sunglasses aren&apos;t for you, we pay for you to send them back and give you a 100% refund.</p>

Trying Our Sunglasses

Information about order changes and cancellations.

<h3 id="can-i-change-my-order"><strong>Can I change my order?</strong></h3><p>We can change orders up to 3pm each day, Monday to Friday. If your order has shipped, we cannot change your order.</p><p><br></p><h3 id="can-i-cancel-my-order"><strong>Can I cancel my order?</strong></h3><p>We can cancel orders up to 3pm each day, Monday to Friday. If your order has shipped, we cannot cancel your order until the package has been returned to us.</p>

Changes & Cancellations

Order tracking is located in your order confirmation email and can also be accessed here. If you still haven't received the item in 1-2 business days please let us know.

<h3 id="where-do-i-track-my-order"><strong>Where do I track my order?</strong></h3><p>Order tracking is located in your order confirmation email and can also be accessed <a href="https://riaeyewear.gorgias.help/en-US/ssp/login" rel="noopener noreferrer" target="_blank">here</a>.</p><p><br></p><h3 id="my-tracking-says-my-package-is-delivered-but-i-cant-find-it---what-do-i-do"><strong>My tracking says my package is delivered, but I can&apos;t find it - what do I do?</strong></h3><ol><li id="isPasted" style="font-size: 16px;">Sometimes USPS/UPS puts the package directly in the customer&apos;s mailbox, as our package is quite small, so please first check your mailbox to see if it was delivered there.&#xA0;</li><li id="isPasted" style="font-size: 16px;">We have also had USPS/UPS deliver to neighbors by accident, so please also check with any neighbors in the vicinity that might have received your package.</li><li id="isPasted" style="font-size: 16px;">Lastly, there are times that tracking shows delivered but it doesn&apos;t get dropped off until the next day or so.&#xA0;</li></ol><p>If you still haven&apos;t received the item in 1-2 business days please let us know.</p>

Order Tracking / Order Not Received

Information about returns, exchanges, & refunds.

<h3 id="isPasted"><strong><u>Return/Exchange Policy</u></strong></h3><p>We want you to put your new eyewear to the test and really make sure it is for you, so our <strong>return and exchange policy lasts up to 30 days</strong> and we invite you to try them out on court (not just on at home in front of the mirror) before making your decision. However, if 30 days have gone by since your purchase, unfortunately we can&#x2019;t offer you a refund or exchange. To be eligible for a return or exchange, your item must be returned in the original packaging with all of the accessories included.</p><p><br></p><h3 id="how-to-return-your-pair-for-a-refund"><strong><u>How To Return Your Pair For A Refund</u></strong></h3><p>To return your product, please use our <a href="https://riaeyewear.loopreturns.com/#/" rel="noopener noreferrer" target="_blank"><u><strong>Returns Portal</strong></u></a><strong>&#xA0;</strong>to obtain a pre-paid USPS return label. After you have received your return label, please box up the eyewear, print and attach the label, and drop at a USPS location).</p><p><br></p><h3 id="how-to-exchange-for-a-different-sunglass-model"><strong><u>How To Exchange For A Different Sunglass Model</u></strong></h3><p>In order to do an exchange for a different style, <strong>you need to return your original purchase and create a new order.</strong> This way you get your new pair as fast as possible.</p><p>Please use our <a href="https://riaeyewear.loopreturns.com/#/" rel="noopener noreferrer" target="_blank"><strong><u>Returns Portal</u></strong></a> to obtain a pre-paid USPS return label. After you have received your return label, please box up the eyewear, print and attach the label, and drop at a USPS location.</p><p>Once your product has been received at our fulfillment center, we will immediately issue a refund upon inspection for any damage.</p><p><br></p><h3 id="how-to-exchange-for-the-same-sunglass-model-but-a-different-color"><strong><u>How To Exchange For The Same Sunglass Model But A Different Color</u></strong></h3><p>1. Access our <a href="https://riaeyewear.loopreturns.com/#/" rel="noopener noreferrer" target="_blank"><strong><u>Returns Portal</u></strong></a></p><p>2. Select the original pair to return</p><p>3. Select Option: - &quot;Exchange For A Different Color&quot;</p><p>4. Proceed with the instructions to finish the exchange process</p><p><br></p><h3 id="refunds"><strong><u>Refunds</u></strong></h3><p>Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. You will receive a confirmation email, but the credit may take 3-5 business days to post to your credit card account.</p>

Returns, Exchanges, & Refunds

Information about wholesale and bulk orders.

<h3 id="isPasted"><strong>Do you offer wholesale orders?</strong></h3><p>Yes! Please send us an email <a href="https://riaeyewear.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">here</a> with the subject line <strong>&quot;Wholesale Order Inquiry&quot;</strong> to discuss quantities, pricing, and supporting materials.</p><p><br></p><h3 id="do-you-offer-bulk-orders"><strong>Do you offer bulk orders?</strong></h3><p>Yes! Please send us an email <a href="https://riaeyewear.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">here</a> with the subject line <strong>&quot;Bulk Order Inquiry&quot;</strong> to discuss quantities and pricing.</p>

Wholesale & Bulk Orders

At RIA, we work hard every day to make premium-quality eyewear that enhances performance and protects our wearers' most important asset - their vision. Because of this, we do not offer regular discounts or sales on our products. We do 30-day free ret

<h3 id="do-you-offer-discounts-on-your-products"><strong>Do you offer discounts on your products?</strong></h3><p>At RIA, we work hard every day to make premium-quality eyewear that enhances performance and protects our wearers&apos; most important asset - their vision. Because of this, <strong>we do not offer regular discounts&#xA0;</strong>or<strong>&#xA0;sales on our products.</strong>&#xA0;</p><p>We do 30-day free returns so that our customers can try our eyewear out themselves before making the committment to keep them.</p><p><br></p><h3 id="do-you-offer-discounts-for-former-or-active-service-members"><strong>Do you offer discounts for former or active service members?</strong></h3><p>Yes! Please utilize our GovX app <a href="https://riaeyewear.com/pages/service-member-discount" rel="noopener noreferrer" target="_blank"><strong><u>here</u></strong></a> for instructions to get verified and access your unique discount code for our products.</p>

Discounts

<h3 id="which-payment-types-do-you-accept"><strong>Which payment types do you accept?</strong></h3><ul><li><span style="font-size: 16px;">Credit Cards: Visa, Mastercard, Amex, Discover, Diners Club</span></li><li><span style="font-size: 16px;">Shop Pay</span></li><li><span style="font-size: 16px;">Apple Pay</span></li><li><span style="font-size: 16px;">Google Pay</span></li><li><span style="font-size: 16px;">Meta Pay</span></li><li><span style="font-size: 16px;">PayPal</span></li></ul><p><br></p><h3 id="do-you-offer-payment-in-installments"><strong>Do you offer payment in installments?</strong></h3><p>Shop Pay offers the option to pay in installments.</p><p><br></p><h3 id="how-long-should-a-refund-take-to-reach-me"><strong>How long should a refund take to reach me?</strong></h3><p>Once a refund has been initiated, you can expect your refund to be credited to your account within 3-5 business days.</p><p><br></p><h3 id="do-you-offer-gift-receipts"><strong>Do you offer gift receipts?</strong></h3><p>We do not currently offer gift receipts.</p>

Payment

<h3 id="do-you-offer-gift-cards"><strong>Do you offer gift cards?</strong></h3><p>We off gift cards <a href="https://riaeyewear.com/products/ria-eyewear-gift-cards" rel="noopener noreferrer" target="_blank">here</a>, in denominations of $25, $50, $100, $200, and $250.</p><p><br></p><h3 id="how-long-are-gift-cards-valid-for"><strong>How long are gift cards valid for?</strong></h3><p>Gift cards are valid for 1 year from purchase date.</p><p><br></p><h3 id="can-i-exchange-a-gift-card-for-cash"><strong>Can I exchange a gift card for cash?</strong></h3><p>Gift cards cannot be exchanged for cash.</p>

Gift cards

Need more assistance? Send an email directly to our support team here in the U.S.

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