Manage My Order
Order Tracking / Order Not Received
Order tracking is in your order confirmation email and can be accessed here. Please allow up to 2 business days to receive your shipping confirmation once the carrier has picked up and scanned in your package. If you still haven't received the item i
How do I cancel my order?
To cancel your order, please email [email protected] with the subject line "Cancel My Order" and include your order number. You will receive a cancellation confirmation once your order has been cancelled. Please note, we are not able to cancel your
Can I edit or add anything to my order?
Once an order is placed, we are unable to make changes to the order. In the event a change needs to be made, please cancel your order and place a new order with the correct items. If you would like to add additional items to your order, please contac
How can I upgrade my shipping?
To upgrade your shipping service, please email us at [email protected] immediately after your order has been placed and indicate your desired shipping service. If your order has not yet shipped, our team will be able to assist in making these chang
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email at [email protected] for further assistance. Include a photo of the item received and the name of the missing item(s). .
How do I make a return?
Returns must be initiated within 30 days of receiving your order. Items must be returned in the original packaging. Please see our full return policy and self-service return portal here.
Logging in to Your RIA Order Account
You can log in to your RIA account to see current/previous orders here.