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RIA Customer Support

<h3 id="which-payment-types-do-you-accept"><strong>Which payment types do you accept?</strong></h3><ul><li><span style="font-size: 16px;">Credit Cards: Visa, Mastercard, Amex, Discover, Diners Club</span></li><li><span style="font-size: 16px;">Shop Pay</span></li><li><span style="font-size: 16px;">Apple Pay</span></li><li><span style="font-size: 16px;">Google Pay</span></li><li><span style="font-size: 16px;">Meta Pay</span></li><li><span style="font-size: 16px;">PayPal&#xA0;</span></li><li><span style="font-size: 16px;">Amazon Pay</span></li></ul><p><br></p><h3 id="do-you-offer-payment-in-installments"><strong>Do you offer payment in installments?</strong></h3><p>Shop Pay offers the option to pay in installments.</p><h3 id><br></h3><h3 id="isPasted"><strong>Can I use multiple cards to complete my purchase?&#xA0;</strong></h3><p>Unfortunately we are only able to accept one credit card at checkout. However, if you have a RIA gift card, we can apply the gift card value toward your purchase and charge the balance to a credit card.&#xA0;</p><p><br></p><h3 id="isPasted"><strong>I am unable to complete checkout?&#xA0;</strong></h3><p>If you&apos;re having an issue at checkout, please email us with a description of the error message so we can help get this resolved immediately.&#xA0;</p><p><br></p><h3 id="how-long-should-a-refund-take-to-reach-me"><strong>How long should a refund take to reach me?</strong></h3><p>Once a refund has been initiated, you can expect your refund to be credited to your account within 3-5 business days.</p><p><br></p><h3 id="do-you-offer-gift-receipts"><strong>Do you offer gift receipts?</strong></h3><p>We do not currently offer gift receipts.&#xA0;</p>

Shop Pay offers the option to pay in installments. Unfortunately we are only able to accept one credit card at checkout. However, if you have a RIA gift card, we can apply the gift card value toward your purchase and charge the balance to a credit ca

Payment Options

Payments Information

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What do you recommend for golf?

What lenses do you recommend for outdoor tennis and pickleball?

What lenses do you recommend for indoor racquet sports?

What do you recommend for impact safety?

Why does Court HD+ / Golf HD+ look blue?

What does lens category mean?

Lens FAQs

How do I choose between your frame styles?

Are the lenses interchangeable/replaceable?

How much do your frames weigh?

What are your frames made from?

Frame FAQs

I would like to order additional lenses for my frame - where can I find those?

I need to replace my existing lenses; what should I do?

I lost my Reflex key tool. Can I order a new one?

I lost my nosepiece for Model One. Can I order a replacement?

I lost my protective case. Can I order a new one?

I lost my eyewear pouch. Can I order a new one?

Do you offer replacement rubber sleeves for Model One?

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Why Did You Charge Me Sales Tax

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Company

Which payment types do you accept?

Do you offer payment in installments?

Can I use multiple cards to complete my purchase? 

I am unable to complete checkout? 

How long should a refund take to reach me?

Do you offer gift receipts?