Can I change or cancel my order?Updated 19 hours ago

Contact RIA as soon as possible if you need to change or cancel an order. Some requests can be accommodated before fulfillment, but changes and cancellations are not guaranteed once processing begins.

Can I change items or color?

For non-prescription orders, our team may be able to request a color change within the same frame style if fulfillment has not progressed too far. Switching to another frame style typically requires canceling the original order and placing a new order. Email [email protected] with your order number.

Can I add an item?

Adding an item may require a separate purchase. Combining orders and shipping them together is not guaranteed.

Can I cancel a non-prescription order?

Submit our cancellation request form promptly. Our team will check whether the order can still be stopped. If already shipped, ask about return options.

Can I cancel an RX order?

Contact the RX team to request cancellation within 24 hours of checkout. Approval is not guaranteed once custom production has begun. Approved cancellations receive a full refund. See the RX Policy.