We ship within the U.S. and Canada. RIA customers in the U.S. are eligible for free standard USPS shipping on orders over $100. Please allow 1 business day for order processing. Once your order has shipped, it will generally be delivered between 4-6

<h3 id="where-do-you-ship"><strong>Where do you ship?</strong></h3><p>We ship within the U.S. and Canada.</p><p><br></p><h3 id="isPasted"><strong>U.S. Shipping</strong></h3><p>RIA customers in the<strong>&#xA0;U.S.</strong> are eligible for<strong>&#xA0;free standard USPS</strong> <strong>shipping on orders over $100.</strong> Please allow 1 business day for order processing. Once your order has shipped, it will generally be delivered between 4-6 business days (USPS does not guarantee delivery dates).</p><p>All shipments are sent from San Diego, California. <strong>Orders ship between Monday and Friday</strong>, <strong>excluding federal holidays.</strong> Please note that once a package has been picked up by the shipping carrier, we cannot adjust the service, intercept the package, or control when it arrives.</p><p>Other shipping options at checkout:</p><p><strong data-mce-fragment="1" id="isPasted">- UPS Ground:&#xA0;</strong>delivery date *<em>estimated*&#xA0;</em>at checkout&#xA0;<em>(date not guaranteed by carrier)</em><em data-mce-fragment="1"><br></em><strong>- FedEx 2Day:</strong> Orders placed by 3 PM EST will be processed the same day and generally will arrive two days later. Orders placed after 3 PM EST will generally arrive 3 days later. Please note that as of 2024, FedEx&#xA0;<em>has stopped guaranteeing delivery dates for this service.&#xA0;</em><br><strong data-mce-fragment="1">-&#xA0;</strong><strong>FedEx Standard Overnight:</strong> Orders placed by 3 PM EST will be processed the same day and arrive the next day. Orders placed after 3 PM EST will arrive 2 days later.<br><br><span data-mce-fragment="1" data-mce-style="font-weight: 400;"><span data-mce-fragment="1">Expedited shipping charges for orders that are delayed as a result of delivery service providers are not eligible for reimbursement by RIA. <strong>Please note that once a package has been picked up by the shipping carrier, we cannot adjust the service, intercept the package, or control when it arrives.&#xA0;</strong></span></span></p><p><br></p><h3 id="international-shipping"><strong>International Shipping</strong></h3><p>We are currently only offering international shipping to Canada. All shipping, duties and taxes are calculated at checkout. Please note that all international shipping, taxes/VAT, duties, and customs fees are <span id="isPasted" style=" text-decoration: underline;"><strong>non-refundable</strong></span> and will not be refunded if the product is returned to us.&#xA0;</p><h3 id>&#xA0;&#xA0;</h3><p>&#xA0;</p><h3 id="isPasted"><br></h3>

Shipping

We are currently only offering international shipping to Canada. All shipping, duties and taxes are calculated at checkout. Please note that all international shipping, taxes/VAT, duties, and customs fees are non-refundable and will not be refunded i

<h3 id="isPasted"><strong>International Shipping</strong></h3><p>We are currently only offering international shipping to Canada. All shipping, duties and taxes are calculated at checkout. Please note that all international shipping, taxes/VAT, duties, and customs fees are <span style=" text-decoration: underline;"><strong>non-refundable</strong></span> and will not be refunded if the product is returned to us.&#xA0;&#xA0;</p>

International Shipping

At the moment, we are almost exclusively direct-to-consumer from our online shop. That is why we offer free shipping and free 30-day returns (U.S.) so you can try our eyewear at home risk-free. If our sunglasses aren't for you, we pay for you to send

<h3 id="i-want-to-try-your-sunglasses-on-first-where-can-i-do-that"><strong>I want to try your sunglasses on first. Where can I do that?</strong></h3><p>At the moment, we are almost exclusively direct-to-consumer from our online shop. That is why we offer free shipping and free 30-day returns (U.S.) so you can try our eyewear at home risk-free. If our sunglasses aren&apos;t for you, we pay for you to send them back and give you a 100% refund.&#xA0;</p><h3 id="isPasted"><u>Extended Holiday Returns</u></h3><p>We are pleased to offer an extended return window during the holiday season. All non-rx purchases will be eligible for full refund through Jan 15, 2026.</p>

Trying Our Sunglasses

We are not able to change an order after it has been placed. In the event a change needs to be made, please cancel your order and place a new order with the correct items. We can cancel orders up to 3 pm EST each day, Monday to Friday. If your order

<h3 id="can-i-change-my-order"><strong>Can I change my order?</strong></h3><p>We are not able to change an order after it has been placed. In the event a change needs to be made, please cancel your order and place a new order with the correct items.&#xA0;</p><h3 id="can-i-cancel-my-order"><strong>Can I cancel my order?</strong></h3><p>We can cancel orders up to 3 pm EST each day, Monday to Friday. If your order has shipped, we cannot cancel your order until the package has been returned to us. If you would like to cancel your order, please submit a cancelation request <a href="https://riaeyewear.com/pages/cancelation-request" rel="noopener noreferrer" target="_blank"><u>here</u></a>.&#xA0;</p>

Changes & Cancellations

Order tracking is in your order confirmation email and can be accessed here. Please allow up to 2 business days to receive your shipping confirmation once the carrier has picked up and scanned in your package. If you still haven't received the item i

<h3 id="where-do-i-track-my-order"><strong>Where do I track my order?</strong></h3><p>Order tracking is in your order confirmation email and can be accessed&#xA0;<a href="https://riaeyewear.com/pages/tracking" rel="noopener noreferrer" target="_blank"><strong><u>here</u></strong></a>. Please allow up to 2 business days to receive your shipping confirmation once the carrier has picked up and scanned in your package.<br><br></p><h3 id="my-tracking-says-my-package-was-delivered-but-i-cant-find-it-what-do-i-do"><strong>My tracking says my package was delivered, but I can&apos;t find it. What do I do?</strong></h3><ol><li id="isPasted" style="font-size: 16px;">Sometimes USPS/UPS/Fedex puts the package directly in the customer&apos;s mailbox, as our package is quite small, so please first check your mailbox to see if it was delivered there.&#xA0;</li><li id="isPasted" style="font-size: 16px;">We have also had USPS/UPS deliver to neighbors by accident, so please also check with any nearby neighbors who might have received your package.</li><li id="isPasted" style="font-size: 16px;">Lastly, there are times when USPS/UPS incorrectly scans a package as delivered a day or two before it is delivered. Please wait 24-48 hours to see if the package arrives.</li></ol><p>If you still haven&apos;t received the item in 1-2 business days, please email us at <a href="mailto:team@riaeyewear.com">team@riaeyewear.com</a>.&#xA0;</p>

Order Tracking / Order Not Received

You can log in to your RIA account to see current/previous orders here.

<p>You can log in to your RIA account to see current/previous orders <a href="https://account.riaeyewear.com" rel="noopener noreferrer" target="_blank"><strong><u>here</u></strong>.</a>&#xA0;</p>

Logging in to Your RIA Order Account

For wholesale inquiries, please fill out the form here and the RIA team member for your region will contact you shortly with pricing and more information. For bulk order inquiries, please fill out the form here and a RIA team member will contact you

<h3 id="isPasted"><strong><span style="font-size: 16px;">Do you offer wholesale orders?</span></strong></h3><p>For wholesale inquiries, please fill out the form <a href="https://riaeyewear.com/pages/wholesale-accounts" rel="noopener noreferrer" target="_blank"><strong><u>here</u></strong></a> and the RIA team member for your region will contact you shortly with pricing and more information.&#xA0;</p><p><br></p><h3 id="do-you-offer-bulk-orders"><strong><span style="font-size: 16px;">Do you offer bulk orders?</span></strong></h3><p>For bulk order inquiries, please fill out the form <a href="https://riaeyewear.com/pages/bulk-orders" id="isPasted" rel="noopener noreferrer" target="_blank"><u><strong>here</strong></u></a> and a RIA team member will contact you shortly with pricing and more information&#xA0;</p>

Wholesale & Bulk Orders

RIA rarely offers deals, coupons, or promo codes. We have priced our products in a way that our Italian-engineered frame designs, ZEISS lenses, and premium finishes give the maximum amount of value to the customer. First-time customers can unlock a $

<h3 id="do-you-offer-discounts-on-your-products"><strong>Do you offer discounts on your products?</strong></h3><p>RIA rarely offers deals, coupons, or promo codes. We have priced our products in a way that our Italian-engineered frame designs, ZEISS lenses, and premium finishes give the maximum amount of value to the customer. First-time customers can unlock a $10-off voucher when they sign up for our email list.</p><p>We offer 30-day free returns so that our customers can try our eyewear out themselves before making the commitment to keep them.&#xA0;</p><h3 id><br></h3><h3 id="isPasted">Extended Holiday Returns</h3><p>We are pleased to offer an extended return window during the holiday season. All non-rx purchases will be eligible for full refund through Jan 15, 2026.</p><h3 id="-1"><br></h3><h3 id="do-you-offer-discounts-for-former-or-active-service-members"><strong>Do you offer discounts for former or active service members?</strong></h3><p>Yes! Please utilize our GovX app <a href="https://riaeyewear.com/pages/service-member-discount" rel="noopener noreferrer" target="_blank"><strong><u>here</u></strong></a> for instructions to get verified and access your unique discount code for our products.</p>

Discounts

Need more assistance? Send an email directly to our support team here in the U.S.

Emailed in, but haven't heard back from us? Please check your spam/junk folder just in case to see if our reply is there!

Shipping & Order Information