Information about returns, exchanges, & refunds.

<h3 id="isPasted">Return/Exchange Policy</h3>We want you to put your new eyewear to the test and really make sure it is for you, so our return&#xA0;and exchange policy lasts up to 30 days.&#xA0;We invite you to try your pair out on the court and the course (not just on at home in front of the mirror) before making your decision. However, if 30 days have gone by since your purchase, unfortunately, we can&#x2019;t offer you a refund or exchange. To be eligible for a return or exchange, your item must be returned in the original packaging with all of the accessories included. <h3 id="how-to-return-your-pair-for-a-refund">How To Return Your Pair For A Refund</h3>To return your product, please use our <a href="https://riaeyewear.loopreturns.com/#/" rel="noopener noreferrer" target="_blank">Returns Portal</a>&#xA0;to obtain a pre-paid USPS return label. After you have received your return label, please box up the eyewear, print and attach the label, and drop at a USPS location). <h3 id="how-to-exchange-for-a-different-sunglass-model">How To Exchange For A Different Sunglass Model</h3>In order to do an exchange for a different style, you need to return your original purchase and create a new order. This way you get your new pair as fast as possible.Please use our <a href="https://riaeyewear.loopreturns.com/#/" rel="noopener noreferrer" target="_blank">Returns Portal</a> to obtain a pre-paid USPS return label. After you have received your return label, please box up the eyewear, print and attach the label, and drop at a USPS location.Once your product has been received at our fulfillment center, we will immediately issue a refund upon inspection for any damage. <h3 id="how-to-exchange-for-the-same-sunglass-model-but-a-different-color">How To Exchange For The Same Sunglass Model But A Different Color</h3>1. Access our <a href="https://riaeyewear.loopreturns.com/#/" rel="noopener noreferrer" target="_blank">Returns Portal</a>2. Select the original pair to return3. Select Option: - &quot;Exchange For A Different Color&quot;4. Proceed with the instructions to finish the exchange process <h3 id="refunds">Refunds</h3>Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. You will receive a confirmation email, but the credit may take 3-5 business days to post to your credit card account.

Returns, Exchanges, & Refunds

Need more assistance? Send an email directly to our support team here in the U.S.

Emailed in, but haven't heard back from us? Please check your spam/junk folder just in case to see if our reply is there!

Shop

Tennis & Pickleball

Squash

Golf

RIA Customer Support

Returns & Exchanges

Shipping

International Shipping

Trying Our Sunglasses

Changes & Cancellations

Order Tracking / Order Not Received

Logging in to Your RIA Order Account

Wholesale & Bulk Orders

Discounts

Payment

Gift Cards

Ordering

Prescription RX Program

Changing Lenses & Adjusting Temples/Nose Piece

Sizing and Style

Where are your products made?

Care Instructions

Warranty Policy

Are your lenses UV protective?

Are your lenses polarized?

What do you recommend for golf?

What lenses do you recommend for outdoor tennis and pickleball?

What lenses do you recommend for indoor racquet sports?

What do you recommend for impact safety?

Why does Court HD+ / Golf HD+ look blue?

What does lens category mean?

Lens FAQs

How do I choose between your frame styles?

Are the lenses interchangeable/replaceable?

How much do your frames weigh?

What are your frames made from?

Frame FAQs

I would like to order additional lenses for my frame - where can I find those?

I need to replace my existing lenses; what should I do?

I lost my Reflex key tool. Can I order a new one?

I lost my nosepiece for Model One. Can I order a replacement?

I lost my protective case. Can I order a new one?

I lost my eyewear pouch. Can I order a new one?

Do you offer replacement rubber sleeves for Model One?

Replacement Parts and Accessories

Products

Ambassadors

Contact Us

Company